Slow email handling turns into poor customer experience

KAPTO reads, structures, and routes incoming emails so customer requests are handled correctly and on time.

See it in action

Customer care inboxes are out of control

Agents waste hours each day opening emails, guessing the issue, hunting for order details, then manually forwarding messages around the factory.
Key data is retyped from emails into ERP or CRM, which leads to wrong parts, wrong quantities, missed tickets, and costly customer complaints.
When email volume jumps, response times slip, SLAs break, and you have no clear view of recurring order, delivery, or quality problems.

From inbox chaos to clear, routed requests

Before KAPTO

Agents spend hours opening emails, guessing the issue, and forwarding around the factory
Order numbers, parts, and quantities are retyped by hand into ERP or CRM
Wrong parts, wrong quantities, and missed tickets turn into costly complaints
Volume spikes from recalls or quality issues blow up response times and SLAs
Customer emails stay unstructured so you cannot see recurring field problems

With KAPTO

KAPTO reads each email, identifies the request type, and routes it to the right team or system
Order data is captured from emails and sent into ERP or CRM for processing
Structured data reduces order errors and complaints
Structured queues help manage response times and SLAs during peaks
Every request becomes structured data so you can track SLAs and spot repeat issues early

Handle more emails without burning out your team

Let KAPTO read, structure, and route incoming emails, so your customer care team can focus on solving issues instead of sorting inboxes.

Reduce inbox triage

Stop retyping order details by hand

Reduce risk of missed or delayed cases

Improve customer experience

See how KAPTO handles every customer care email

KAPTO reads each incoming email and attachment:

then pulls out order numbers, parts, serials, quantities, and customer details.

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Emails are classified

by request type, such as order, delivery issue, complaint, return, or technical question

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Routing rules

send the request into the right queue, team, or system such as ERP, CRM, or your ticketing tool so nothing sits in a shared inbox.

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Structured data is written

into your back office tools, so agents see clean, ready to work cases instead of raw emails.

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Your team

handles the tricky cases, talks to customers, and solves problems while KAPTO keeps inbox triage and data entry to a minimum.

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Stop drowning in customer emails

Let KAPTO read customer care emails, extract order details, and route requests so your team can focus on real issues instead of copy-pasting tickets.

Talk to an expert