How AI is transforming company’s IT systems: the voice of the experience

This is the first of three articles in which Gabriel De Dominicis and the CIO of Helvetia Assicurazioni describe the company's experience with using artificial intelligence.

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The wave of change brought by artificial intelligence is rapidly reaching the insurance industry. As AI increasingly integrates into the industry, companies must position themselves to respond to the changing competitive landscape.

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The question is no longer "if and what to do" but "how and when to implement" AI-based content and process introduction programs.

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The first article explains how artificial intelligence is starting to shape both established players and incumbents in the industry, particularly in how it is evolving corporate information systems.

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The article addresses the AI drivers of changes in the following areas:  

• Claims management
• Underwriting and pricing
• Customer experience

Then, the article describes an AI Maturity Model, providing a reference framework based on five stages of AI development and five areas of focus for the company. This model aims to assist executives in adopting AI within their organizations and avoiding some common mistakes.

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Decision-makers must understand the factors contributing to this change and how AI will alter insurance management processes and, more generally, the company's entire organizational and operational system.

If you would like to learn more and fully understand the insights and details about how KAPTO can help you achieve superior automation performance, you can read the full article here.

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